[Resolved] Issue with Microsoft EntraID Login and Related Integration Errors
Dear Customers,
Thank you for your continued use of Josys. We would like to provide an update regarding the issue affecting Microsoft EntraID login and related Microsoft integration features within Josys. All issues have now been fully restored. Please find the details and required actions below.
1. Date/Time of Incident and Restoration Status Occurrence: Around 4:30 PM on Wednesday, September 23, 2026 (JST) Login Functionality Restored: Around 12:00 PM on Thursday, September 24, 2026 (JST) Integration Functionality Restored: Around 3:00 PM on Thursday, September 24, 2026 (JST)
2. Issue Details & Current Status • Login Functionality An issue where some customers were unable to log in using Microsoft EntraID occurred, but it has now been fully restored and is operating normally. • Microsoft Integration Features Errors temporarily occurred in the following features, but the recovery has been completed and they are operating normally: - Microsoft EntraID Master Integration - Microsoft Teams Notifications - Microsoft Intune Integration - Discovered Apps (Microsoft Audit Logs)
3. Action Required for Integration Errors • Automatic Recovery: Errors will be automatically updated and resolved during tonight's scheduled sync. • If You Need Immediate Access: Please manually perform a synchronization following the steps below to resolve the error immediately: App Integration: Apps > Managed Apps > Microsoft 365 > Click "Sync" on the top right. Master Integration: Integrations > Master Integration > Click the "Update" button inside the Microsoft 365 (EntraID) box.
We sincerely apologize for any inconvenience and disruption this may cause. We will continue to strengthen our system management to prevent future occurrences.